The Setup Wizard does not see my HD-720 on the network, what can I do?

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If you receive this error or a similar error (essentially that the device cannot be found on the network), try the following steps:

• Wireless Card issues



NOTE: Some wireless cards have been found to have intermittent issues with successfully completing the Setup Wizard. We have seen the issue occur with some wireless N cards, such as the Intel 5300 series.

To test if this is the issue:





1. Quit the Setup Wizard.


2. Disconnect from your wireless network or turn off your wireless card


3. Connect an ethernet cable between your router and your computer.


4. After you get an IP address, re-start the Setup Wizard and test your issue again



NOTE: Even if you are not using an Intel 5300 series wireless networking card, you may want to try a direct ethernet connection anyways to make sure that other wireless issues (such as Wireless Network Interference) are not impacting the Setup Wizard.



The rest of this article assumes you are still connected to the router via ethernet




• Reduce your HD-720 Current Setup to a bare bones setup



The Setup Wizard will actually guide you through when you should be connecting cables. If you have pro-actively connected cables where they should go, you may want to try these steps first if you have had issues with running the Setup Wizard. This is only for your initial setup, and should not be necessary for future running of the HD-720 unless you have Hard Reset the device.






1. Turn off your TV if it is on.


2. Disconnect all cables from the HD-720 EXCEPT:




• The Power Cable

and

• The Ethernet Cable



(Don't forget to disconnect the cables connected to the front of the HD-720 as well.)




3. Re-test the issue in the Setup Wizard


4. If the device is seen by the Setup Wizard now, keep your cables un-plugged until directed to re-connect them by the Setup Wizard.


5. If the device is still not seen, leave the cables unplugged for following the remainder of this article until you are able to run the Setup Wizard. The Setup Wizard will inform you when you should connect the cables again.






• Power cycle the device






1. Unplug power cable from the back of the HD-720


2. Wait 20 seconds.


3. Plug the power cable back into the HD-720.


4. Wait for the HD-720 to finish booting (this can take 2-3 minutes)


5. Scan for the device again in the Setup Wizard.








• The Ethernet cable you are currently using is bad, or the port you have it plugged into on your router is bad or off.






1. Try using a different cable to connect your HD-720 to your Home Router.

NOTE: Some cables may allow the HD-720 to be seen, but not configured.



2. If you have tried a different cable and have the same issue, try connecting the HD-720 to a different port on the back of your Home Router (one that you know works, preferably).

NOTE: Some routers allow you to turn off one or all of the ethernet ports ability to communicate. To check if your router supports this, and whether this type of feature is enabled, contact your IT Administrator for the network.





• An error or other issue occured with a previous setup attempt, and the HD-720 setup is either wrong or the configuration file has become corrupt.



Example: If you were able to run the setup wizard previously, but were forced to restart the wizard after clicking Next on the Make it Yours page (such as taking over 20 minutes to update), you will most likely need hard reset your HD-720:


Hard Reset the HD-720





1. Follow the steps in our Hard Reset article


2. After the reset completes, you should be re-run the Setup Wizard (the article goes over this as well). It should begin seeing the device

If you complete this article and still have issues configuring the HD-720 in the Setup Wizard, please post your issue on our Support Forums. We will take a look at your specific setup and see what is causing the issue.

When you make a post, make sure you include the following in it:

• Type of router you are using


• Security software


• Version of Windows you are running (Or OS X version and Windows version running through your virtualization software)(Boot Camp is not currently supported)


• whether you have completed all of the above steps

There may be other questions that we or our other users ask you when you post, but this is an excellent start.

All the best, and Happy Gaming!

~The Spawn Labs Support Team