Problems with Controller for Xbox360 - Spawn Player

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Hey Emmanuel,
Sorry for the headaches you are having. We will work with you to get through it - be assured. Can you please try the following to get the controller issues out of the picture:
1. Turn on your console
2. Start the spawn player and login to the website
3. Select watch rather than play
4. Use your controller directly to play your console
5. See if the video stream comes up in the player and stay up.

Let us know how that goes and if it works well then we will focus on the controller problems explicitly.

Emmanuel,

Also, how far into the launch of the program are you getting (ie., does it launch and play for a bit, and then generate the error, does the application fail to launch altogether, etc.).

The better the description of your issue, the easier it is for us to disseminate your information, decide a troubleshooting pathway, and implement it.

Thanks again for all your patience, we look forward to your reply.

~ The Spawn Labs Support Team

Hello Jonathan

I have tried the following

1- Started Spawn Player from PC
I selelected Watch and upon connection, and error Message appeared "Microsoft Visual C++ Runtime Library - This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information".
Event Log:
Log Name: Application
Source: Application Error
Date: 02/02/2010 06:28:36
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HQITADMIN
Description:
Faulting application name: spawnplayer.exe, version: 1.0.1.0, time stamp: 0x4b562c64
Faulting module name: libskins2_plugin.dll, version: 0.0.0.0, time stamp: 0x4b5637d2
Exception code: 0x40000015
Fault offset: 0x0015a8c2
Faulting process id: 0x1cb4
Faulting application start time: 0x01caa3d0c37c6bce
Faulting application path: C:\Program Files\Spawn Labs\Spawn Player\player\spawnplayer.exe
Faulting module path: C:\Program Files\Spawn Labs\Spawn Player\player\plugins\libskins2_plugin.dll
Report Id: 311a37dd-0fc4-11df-af76-005056c00008
Event Xml:

1000
2
100
0x80000000000000

20401
Application
HQITADMIN

spawnplayer.exe
1.0.1.0
4b562c64
libskins2_plugin.dll
0.0.0.0
4b5637d2
40000015
0015a8c2
1cb4
01caa3d0c37c6bce
C:\Program Files\Spawn Labs\Spawn Player\player\spawnplayer.exe
C:\Program Files\Spawn Labs\Spawn Player\player\plugins\libskins2_plugin.dll
311a37dd-0fc4-11df-af76-005056c00008

I closed the application and restarted it. Selected Watch again.
The connection to the node was lost after about 1 minutes.
System Message from Spawnplayer
06:50:27: Trying Spawn node local @ xxx.xxx.xxx.xxx:10671
06:50:27: Connected successfully - sending user session request to Spawn node.
06:50:27: Checking user access permission.
06:50:27:HD User emmanuelclave prefers policy balance
06:50:27:HD Welcome to Spawn node 'Sky-Lefourbe Xbox'
06:50:37:HD AVBR: Stopping codec to re-negotiate bitrate
06:50:39: Testing connection.
06:50:50:HD AVBR: emmanuelclave LOCAL user bitrate avg:5736249 max:6086991 pkts:12076:16000 max_res:'3qtr_720p' burst_comp:0
06:50:50:HD AVBR: LOCAL bitrate avg:5736249 max:6086991 max_res:12
06:50:50:HD AVBR: Final AVBR bitrate avg:5736 (Kbit/s) max:6086 (Kbit/s) max_res:'3qtr_720p' burst_com:1.8
06:50:50:HD Switching user codec policy from 1 to 3
06:50:50: Available bitrate processing done
06:50:50: Setting up audio/video.
06:50:50:HD AVBR: Starting codec with negotiated information .. please wait
06:50:58:HD Detected resolution is 480P_NTSC @ 60fps
06:51:08:HD Starting video streams... please wait
06:51:08:HD RTP cache hint = 75
06:52:07: DS detected: increasing rtp cache 75->80
06:52:25: Connection to Spawn node terminated
06:52:28: token refresh ERROR = msg=Component Session Closed

2- Connected via Website
Same problem occurs :

07:05:04: Trying Spawn node local @ 192.168.1.35:10671
07:05:04: Connected successfully - sending user session request to Spawn node.
07:05:04: Checking user access permission.
07:05:04:HD User emmanuelclave prefers policy balance
07:05:04:HD Welcome to Spawn node 'Sky-Lefourbe Xbox'
07:05:15:HD AVBR: Stopping codec to re-negotiate bitrate
07:05:16: Testing connection.
07:05:28:HD AVBR: emmanuelclave LOCAL user bitrate avg:6009624 max:6009624 pkts:12644:16000 max_res:'3qtr_720p' burst_comp:0
07:05:28:HD AVBR: LOCAL bitrate avg:6009624 max:6009624 max_res:12
07:05:28:HD AVBR: Final AVBR bitrate avg:6009 (Kbit/s) max:6009 (Kbit/s) max_res:'3qtr_720p' burst_com:1.8
07:05:28:HD Switching user codec policy from 1 to 3
07:05:28: Available bitrate processing done
07:05:28: Setting up audio/video.
07:05:28:HD AVBR: Starting codec with negotiated information .. please wait
07:05:36:HD Detected resolution is 480P_NTSC @ 60fps
07:05:47:HD Starting video streams... please wait
07:05:47:HD RTP cache hint = 75
07:06:48: DS detected: increasing rtp cache 75->80
07:07:08: Connection to Spawn node terminated
07:07:52: token refresh ERROR = msg=Component Session Closed

So, on 1st connection, it crashed.
Thereafter, it just disconnect after 1 minute.

This is done on my internal network.

I am now travelling until Friday and will not be able to do any tests until then.

Thank you
Regards

Emmanuel

Emmanuel,

After receiving the system messages, I have some further ideas regarding what we can do. Let's do the following:

First off, enjoy your trip (even if it is a business trip) :)

Second, I'll be setting up some tweaks and troubleshooting steps for you for when you get back.

Go ahead and email us at support@spawnlabs.com when you get back. This will send me a quick alert that you are back in touch with us, and I can handle your inquiry directly, quickly, and efficiently.

If you loose the email, just post on this forum again and I'll get back to you when the system feeds us the message you have posted (within business hours, 8am-5pm CST)

Thanks again for all the information you have provided, and enjoy your trip!

All the best,

~Spawn Labs Support Team

Dear Jonathan

I have tried to send an email to the above address, but the email is coming back as undelivered from my google account.
I have tried from my business account and it seem to have gone through.

Thanks
Regards

Emmanuel

Emmanuel,

Thanks for this update, I'll look into that issue regarding not being able to email us directly through a normal google account.

We can continue working through the other channel we are currently using.

~The Spawn Labs Support Team

Agreed. Frustrated. More errors than play time.

I am sorry to hear that, what errors are you getting?

Please let me know so we can look at your specific issue. If you have a longer log file, email it to us at support@spawnlabs.com.com so we can take a look at your issue.

~The spawn labs support team

Justin,

I am pasting your inquiry below for ease of reference:


When I start up the spawn player, I'm getting many errors now. before I was getting just the controller node issue.

Now I get Play/Watch request rejected by server, 'msg=No Resources'
or "Stale node data!" or something like that. Where is the log information stored?

I apologize for the confusion above. You only need to email us the log files. As you were posting on this inquiry, I had assumed you had generated the same type of windows log that the above user did.

While this type of log tells us a lot of information, it is mainly useful for Microsoft. I want you to generate a System Messages and a Performance Monitor log for me.

Email the above files to me. If you cannot generate the files for me, let me know what error you are getting (verbatim) that is stopping you from generating the files. If possible, take a screen shot of the error to be provided to us.

The error above sounds like we need to do an hard reset of the HD-720, and possibly update your software.

To confirm the software version you are running, do the following:

1. Open the Spawn Player software.


2. Right-click the Spawn Player system tray icon.


3. Choose Configure Gamepad.


4. Click the About menu.


5. Choose About from the menu.

This will give you the current version of the software you are running. Also let me know that in your reply.

~The Spawn Labs Support Team

As an update, we were able to get justinrobertthomsens' Gamecube to be recognized after running the Setup Wizard again and confirming that the cables selected for the component section matched what is being used with the console.

If you experience a similar issue, please Re-run the Setup Wizard and make sure the cable used matches the component section (composite for composite, etc.). If you need assistance with a similar issue, please post a new topic on our Community Forums.

All the best,

~The Spawn Labs Support Team