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I’m
frustrated
Has anyone been able to get remote access to work?
Has anyone been able to get remote access to work? I am able to play locally but not able to access from remote. I opened up the ports on my router. Can anyone shoot me an invite to view theirs so that I can see that it will work from where I am now so that I will be able to narrow down at which end the problem is at possibly with my config? My Spawn account is sjacob15.
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I’m
frustrated
Can you tell me how you got the local to work? I can't get my computer to recognize my controller or the audio/video to show...Comment
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What does the player do when it fails to connect remotely?
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joshafeist: what kind of controller are you using?
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xbox360 wired controller via usb.....works fine on the LAN.... I'm Cisco geek and work for an ISP so I know that my router is correctly configured for the remote access. At my home site I receive 4 public IP's and have 3 routers running and one xbox360 pulling public IP. I can get on and run just fine from separate lans at my home site. Each lan at my home site has separate public IP's and 2 Vlans per router. I get prompted to change the Stun Server when I try to connect with same laptop offsite from where the hd-720 is located (different network than the 3 at the homesite) I am able to ping through the router remotely to the hd-720. I am pulling a public IP directly on the pc where I am at. So it is not a matter of forwarding where I am currently at. It appears that everything is configured correctly. I am concerned that my connection at the office might be blocking the udp traffic (possibly due to access list on core router at office) I am willing to allow someone else to connect to my unit just to verify that it is functional. I believe the problem is from the remote end of the connection. Would like for someone to offer to connect to mine and play a little Modern Warfare 2 to test it out. Pretty confident as to what the problem is, I just need verification from an outside source.
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If you are using an enterprise class router (as opposed to a consumer router). You need to be sure that connection tracking is enabled.
UDP streaming depends on the router opening an incoming UDP port when an outgoing UDP is initiated. Most consumer routers do this by default, but commercial routers need to be configured explicitly.
-- Geek-mode ON --
Assuming
spawnHD IP = 192.168.1.151
Xbox360 IP = 192.168.1.104
G0/0 = interface to Internet
access-list 100 = inbound ACL for outside interface
Primary and secondary DNS = 4.2.2.1 and 4.2.2.2
Spawn HD
! inspect the packets
ip inspect log drop-pkt
ip inspect name SDM_LOW dns
ip inspect name SDM_LOW ftp
ip inspect name SDM_LOW icmp
ip inspect name SDM_LOW rtsp
ip inspect name SDM_LOW tftp
ip inspect name SDM_LOW tcp
ip inspect name SDM_LOW udp
!
interface GigabitEthernet0/0
description to ISP (untrusted)
ip access-group 100 in
ip nat outside
ip inspect SDM_LOW in
ip inspect SDM_LOW out
! permit Spawn HD ports through firewall
access-list 100 permit tcp any any established
access-list 100 permit tcp any any eq www
access-list 100 permit tcp any any range 10671 10672
! forward ports to spawnHD
ip nat inside source static tcp 192.168.1.151 10671 interface GigabitEthernet0/0 10671
ip nat inside source static tcp 192.168.1.151 10672 interface GigabitEthernet0/0 10672
-- Geek-mode OFF --
i will be happy to try, invite 'james'. -
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sent the invite...... appreciate the geek-mode ON....you rock! Looks good on my stuff at homesite.....unfortunately don't have rights on upstream core router at office to check access list. Please go ahead and log in and give it a shot.......
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Connection works great! Great uplink! I am jealous.
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BTW ... one useful diagnostic tool is to open the "System Messages" window during connection.
You can open System Messages by right-clicking in the system tray icon:
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Appreciate it! ...... It's not a bad deal when you work for the ISP.....48mb / 6mb....Docsis 3.0 Cable modem bonded on 4 channels down and 2 channels up... Now I just got to hook up w/ the corporate firewall guy and get him to open it up for him and myself to goof off a little on the overnight shift...... Thanks for the help......
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EMPLOYEE
I’m
happy
We at Spawn Labs are always happy to contribute positively to employee moral!
;-) -
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Yes I got mine set up for remote play! Very easy as long as you port-forward TCP 10671, 10672.
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I’m
sad but optimistic.
I also have the same question... I've been able to play locally for very long and I've been more than happy with it, but now I invited a friend to connect remotely through the internet with my spawn-hd and failed miserably... What am I doing wrong? After everything is ready, ps3 turned on/ my friend has installed everything etc., my friend's pc shows on the screen "invalid or expired token - Server rejected Token". What can I do? Maybe I have done something wrong that I don't know... Please help me Spawnlabs!
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thanavar, ask your friend to right click the Spawn Player icon in their system tray, then left click on "System Messages". They will need to replicate the problem, and send you the error messages via copy + paste.
Once you have your error messages post them here that way a Spawn Labs employee can have a look at what's actually going on. Also please list the make and model of your router. A SpawnLabs employee may want to contact you directly to resolve the issue. -
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EMPLOYEE
I’m
happy
Thanvar,
Also, did you turn on port forwarding already for TCP ports 10671 and 10672 on your router? This will be a requirement for internet play.
One other thing, just so we are aware, what resolution is the PS3 pushing, and what is the Upload speed you have for your internet connection?
I'll standby for your reply.
~The Spawn Labs Support Team -
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I’m
confident and thankful!
First of all, thank you very much both of you for the quick replies!
My router is a Linksys WAG 160N. I've already opened both of the TCP ports, and my PS3 is pushing a 'composite resolution' of 576i.
This is my not very good speed:
...but I think it's bearable(at least I hope so)!
I will talk to my friend (who lives close by my house) and as soon I get him to copy what errors his "system messages" show I will post them immediately.
Thanks again and talk to you soon! -
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I’m
unsure
This is what my friends' "system messages" displayed:
17:04:24: Connecting to Spawn node HD-720.
17:04:24: Connecting to Spawn node component 'Thanasis' Playstation 3 SD'
17:04:24: Trying Spawn node local @ 192.168.1.250:10671
17:04:45: Trying Spawn node remote @ 87.202.6.238:10671
17:04:45: Connected successfully - sending user session request to Spawn node.
17:04:45: Checking user access permission.
17:04:45:HD User ilias prefers policy balance
17:04:45:HD Welcome to Spawn node 'Thanasis Xbox 360 AND Thanasis' Playstation 3 SD'
17:04:45: Client media port is 32030
17:04:46: Video input composite 2
17:04:56:HD AVBR: Stopping codec to re-negotiate bitrate
17:04:57: Testing connection bandwidth...
17:05:25:HD AVBR: ilias REMOTE user bitrate avg:0 max:0 pkts:0:16000 max_res:'3qtr_720p' burst_comp:0 mtu:0
17:05:25:HD No AVBR packets recieved by ilias. Remote play may not work. Check firewall/router for UDP pass-through support. Get help http://community.spawnlabs.com
17:05:25:HD AVBR: REMOTE bitrate avg:230 max:230 max_res:12
17:05:25:HD AVBR: Final AVBR bitrate avg:230 (Kbit/s) max:230 (Kbit/s) max_res:'3qtr_720p' burst_com:2.1 mtu:1400
17:05:25:HD AVBR: Avg bitrate target after burst compensation (2.1) = 109
17:05:25: Available bitrate processing done
17:05:25: Setting up audio/video stream...
17:05:25:HD AVBR: Starting codec with negotiated information .. please wait
17:05:34:HD Detected resolution is PAL_D1 @ 25fps
17:05:35:HD Starting video streams... please wait
17:05:35:HD RTP cache hint = 40
17:05:36:HD User ilias enabled/turned ON auto-bitrate management on player stream
17:05:36:HD Bitrate auto-regulate is ENABLED
17:05:46: AVBR: Client done with initial jitter cache estimation (40)...
17:05:50: Low video data cache detected: increasing cache from 40 to 55
17:06:05: Low video data cache detected: increasing cache from 55 to 70
17:06:20: Low video data cache detected: increasing cache from 70 to 85
17:06:36: Low video data cache detected: increasing cache from 85 to 100
17:06:51: Low video data cache detected: increasing cache from 100 to 115
17:07:06: Low video data cache detected: increasing cache from 115 to 130
17:07:21: Low video data cache detected: increasing cache from 130 to 145
17:07:36: Low video data cache detected: increasing cache from 145 to 160
17:07:51: Low video data cache detected: increasing cache from 160 to 175
17:08:06: Low video data cache detected: increasing cache from 175 to 190
This time around he was able to hear the sound but not to see anything on the Spawn Video Player.
The way I see it, it must be a bandwidth problem on his side... What do you think?
Thanks in advance -
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I’m
concerned
Has anyone who read my "system messages" found out what the problem is?
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thanavar,
I too am experiencing the EXACT same message as yourself. I got a new router with new equipment and now I am unsure if this issue is related to the host or client. The problem lies here:
"17:05:25:HD No AVBR packets recieved by ilias. Remote play may not work. Check firewall/router for UDP pass-through support. Get help http://community.spawnlabs.com"
I get this same message. I have found that while controller input WAS working in this situation, I received no audio/video. I can also confirm I received this message while trying to play from a remote location that DOES preserve ports, according to WinStun.
Please can a Spawn Labs representative assist myself and thanavar in this issue? Would like to know if:
1) Is this an issue with the host network or the client network?
2) How may we resolve this? -
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Hello everyone,
Thanavar, your friend, ilias, looks as though he may be using a router that is preventing the desired communication type. Your router is working correctly, or you would see an error stating that it cannot communicate with the HD-720 instead of what is listed. Cole is correct that the message you are receiving is a sign of the issue at hand: The server is not getting any data from your friends client regarding his connection speed (ie. something is preventing this data transmission, either his routers firewall, or the computers)
What type of router is your friend using, and what is the result of the WinStun Test if you run it from his client? Also of note is that, while speed test is reporting .81 Mbps, your maintained bitrate ended up being 230 Kbps (about .23Mbps). It is common for the ISP to allow higher burst transmission speed (which is what Speedtest checks for with the uploading of a file), whereas the HD-720 needs a maintained speed. The connection may burst at times over 500 Kbps, but it is not maintained there.
Cole, is the new router preserving ports? You state that the remote location is known to do so, but what about the new router, and what model is it? Also, can you provide your system messages for the new issue you are experiencing.
~The Spawn Labs Support Team -
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I just checked my home router as well with WinStun, it does preserve port number.
The router I am using at home is TRENDNET TEW-652BRP. It is my new router. I have already forwarded ports TCP 10671 and 10672 to the HD-720. Additionally I have placed the Spawn Player in the "DMZ" of my home router to avoid firewalls.
The remote location I am playing from does preserve ports, but so far only controller input is working with no audio and video.
At the moment I am unable to replicate this issue for the system messages, however, I have been watching mine closely and I can confirm that my system messages are identical to the ones thanavar posted. I can connect to the HD-720, but my hiccup says:
"HD No AVBR packets recieved by cole. Remote play may not work. Check firewall/router for UDP pass-through support. Get help http://community.spawnlabs.com" -
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Try using portforward.com's port checking tool (available at the below address:
http://portforward.com/help/portcheck...
For the protocol, select UDP, and for the port enter 33114. Please let me know the results of the test from both locations (remote location and from home). Most likely the remote location preserves ports, but doesn't allow UDP communication (which some locations prefer to do to limit bandwidth usage).
~The Spawn Labs Support Team -
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I’m
confused
Just tried the PF Portchecker on my PC and it said (on port 33114) :
Your port is NOT OPEN or not reachable!
What does that mean and what can I do to fix this? -
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Thanvar,
This means that whoever is controlling your network is not allowing communications through UDP ports, which the Spawn Player needs to have in order to be able to function. Which location returned this result (your home or your friends home)?
~The Spawn Labs Support Team-
It was my home and not my friends'.
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I have a couple of odd things to note thanavar you may find this interesting:
1) On my home network the Spawn Player is set in "DMZ".
2) I did check UDP port 33114 from my home PC IP address.My results: "Your port is NOT OPEN or not reachable."
3) EVEN SO, I was able to play remotely yesterday from a friend's home network.
So atleast I have most things configured properly. I expect with the new software update more remote locations around me will be available for play.
LOVE my HD-720!
Should I forward UDP port 33114 to my HD-720? -
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Cole,
Good thing to note for Thanvar: Having the HD-720 as the DMZ within the network setup allows for greater flexibility when you are trying to play remotely. You will still want to have the ports forwarded to ensure that the data gets to the HD-720 seamlessly, but having the DMZ (De-militarized Zone) set to the HD-720 allows the HD-720 to communicate outbound on any port it chooses. On some routers, this will even help bypass an otherwise incongruent firewall.
Cole, are you still having issues playing remotely, or was this limited to a certain location?
Thanvar, we'll still be standing by for your reply,
~The Spawn Labs Support Team -
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I am still having issues at those other networks in which ports are preserved. Would forwarding some UDP ports help?
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Cole,
Just sent you an email, but I will post some of the information here as well.
Don't forward any UDP ports to the HD-720, it uses them to communicate out and forwarding them to the HD-720 will make the data go in a circle.
The networks you are having issue with are most likely blocking UDP altogether. This firewall feature is different from Port Preservation, which is why I had to ask you to run the port checker test to see if the port was open.
Our next release of the software is going to include a TCP only streaming feature so that, when you are having these types of issues due to UDP being blocked on the network you are trying to play from, you can start the stream using only TCP (which is blocked much less often in public networks). This is a feature we have been working on to do just what you were saying: Allow our customers to play from more locations than they currently can.
You being able to stream a watch session from your friends house means that you have the HD-720 setup correctly, so no need to change settings there. The hiccup you are hitting sounds like it is due to the network admins for the networks having issue blocking the ports (which is something you can't control).
When the next software update comes out, you will be able to use the new setting to stream with only UDP in these locations.
Check my email for more data and some questions about your issue.
~The Spawn Labs Support Team -
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Thanvar,
If you are able to initiate LAN-Play just fine, please try the following. If you can't do LAN-Play either right now, tell me in your reply.
Put the HD-720 into the DMZ on the router, and re-test streaming from the remote location that provided the system messages you gave us previously. This should allow outbound UDP communication for just the HD-720 without having to open up all UDP within your router firewall.
~The Spawn Labs Support Team -
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I’m
confident
I'll do it right now and I'll let you know as soon as possible. Once again I want to thank you Jonathan for your help, and also thanks to Cole for his contribution and tips!
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Hey thanavar got some more data for you as well.
A network that I was previously not able to play from had a little bit of success today. I was able to Watch for 1-2 minutes before getting disconnected. I believe much of the failure could be due to bandwidth at my remote location. The Spawn Player notified me that my bandwidth at this remote location was insufficient.
I am playing from a location that should be able to barely handle Standard Definition, but I have High Definition cables hooked up at home. Not sure of this is the cause of my issue. (High Def cables w/o a High Def capable connection).
Here are my system messages:
19:40:15: Connecting to Spawn node HD-720.
19:40:15: Connecting to Spawn node component 'cole'
19:40:15: Trying Spawn node local @ 192.168.10.102:10671
19:40:37: Trying Spawn node remote @ 207.62.150.83:10671
19:40:47: Connected successfully - sending user session request to Spawn node.
19:40:47: Checking user access permission.
19:40:48:HD Rejected video stream request from unconnected session
19:40:49:HD User cole prefers policy balance
19:40:49:HD Welcome to Spawn node 'cole'
19:40:49: Client media port is 32410
19:40:55:HD AVBR: Stopping codec to re-negotiate bitrate
19:40:55: Testing connection bandwidth...
19:41:21:HD timeout waiting for AVBR message ack pending:2 recv:1
19:41:22: Available bitrate processing aborted.
19:41:22:HD Codec subsystem failed to start. Retrying.. Get help - http://www.spawnlabs.com/support
19:41:43:HD Detected resolution is 720P @ 60fps
19:41:44:HD Starting video streams... please wait
19:48:35:HD No heartbeat from client cole - terminating session
19:48:35:HD Rejected video stream request from unconnected session
19:48:35:HD Your session has expired
19:48:35:HD RTP cache hint = 40
19:48:36:HD Rejected video stream request from unconnected session
19:48:36:HD Rejected video stream request from unconnected session
19:48:36:HD Rejected video stream request from unconnected session
19:48:36:HD Rejected video stream request from unconnected session
19:48:36:HD Rejected video stream request from unconnected session
19:48:37:HD User cole enabled/turned ON auto-bitrate management on player stream
19:48:38:HD Bitrate auto-regulate is ENABLED
19:48:39: token refresh ERROR = msg=Component Session Closed
19:48:48: AVBR: Client done with initial jitter cache estimation (40)...
19:48:52: Low video data cache detected: increasing cache from 40 to 55
19:49:14: Low video data cache detected: increasing cache from 55 to 70
19:49:23: token refresh ERROR = msg=Component Session Closed
19:49:32: Low video data cache detected: increasing cache from 70 to 85
19:49:47: Low video data cache detected: increasing cache from 85 to 100
19:50:02: Low video data cache detected: increasing cache from 100 to 115
19:50:04: Connection to Spawn node terminated
19:50:04: Notifying Spawn server of session termination
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Here are some "Errors" that also popped up:
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
Your input can't be opened:
VLC is unable to open the MRL 'rtsp://207.62.150.83:10672/hdpro/spid_216e90d5'. Check the log for details.
--------------------------------------------------------------------------------------------------
Throughout the session documented here I did have a video/audio stream come and go twice for about 30-60 seconds.
In order to get these results I attempted to Watch multiple times. When it did not work I would just try again until I got something.
I did notice that sometimes different media ports were used by Spawn Player. My remote location may have some UDP ports blocked and some not. I am unsure of what led to this small bit of success at a previously unsuccessful location.
One thing I did not clarify: I have HD cables hooked up at home, but neither my home connection nor my remote location have bandwidth capable of internet play in HD.
Jon, do I need to switch to SD at home to have more success? Maybe my upload speed at home is crippling me? It ranges from 1-3 Mbps.... -
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My friend's system messages showed this:
22:20:59: Connecting to Spawn node HD-720.
22:20:59: Connecting to Spawn node component 'Athan's Playstation 3 SD'
22:20:59: Trying Spawn node local @ 192.168.1.107:10671
22:21:21: Trying Spawn node remote @ 87.202.2.206:10671
22:21:21: Connected successfully - sending user session request to Spawn node.
22:21:21: Checking user access permission.
22:21:21:HD User ilias prefers policy balance
22:21:21:HD Welcome to Spawn node 'Athan's Xbox 360 AND Athan's Playstation 3 SD'
22:21:21: Client media port is 32028
22:21:22:HD AVBR: Stopping codec to re-negotiate bitrate
22:21:24: Testing connection bandwidth...
22:21:35: Video input composite 2
22:21:46:HD AVBR: ilias REMOTE user bitrate avg:0 max:0 pkts:0:16000 max_res:'3qtr_720p' burst_comp:0 mtu:0
22:21:46:HD No AVBR packets recieved by ilias. Remote play may not work. Check firewall/router for UDP pass-through support. Get help http://community.spawnlabs.com
22:21:46:HD AVBR: REMOTE bitrate avg:230 max:230 max_res:12
22:21:46:HD AVBR: Final AVBR bitrate avg:230 (Kbit/s) max:230 (Kbit/s) max_res:'3qtr_720p' burst_com:2.1 mtu:1400
22:21:46:HD AVBR: Avg bitrate target after burst compensation (2.1) = 109
22:21:46:HD Switching user codec policy from 1 to 3
22:21:46: Available bitrate processing done
22:21:46: Setting up audio/video stream...
22:21:46:HD AVBR: Starting codec with negotiated information .. please wait
22:22:05:HD No signal detected at selected input. Is your console turned on or input connected? Get help - http://community.spawnlabs.com
22:22:06:HD Attempting detection again ..
22:22:16:HD No signal detected at selected input. Is your console turned on or input connected? Get help - http://community.spawnlabs.com
22:22:16:HD Attempting detection again ..
22:22:36:HD No signal detected at selected input. Is your console turned on or input connected? Get help - http://community.spawnlabs.com
22:22:36:HD Attempting detection again ..
22:22:56:HD Detected resolution is PAL_D1 @ 25fps
22:22:56:HD Starting video streams... please wait
22:22:56:HD RTP cache hint = 40
and it stayed there till it was shut down...
I have DMZ'ed my Spawn as well... What next?-
Thanavar, I am sure Jonathan will be able to help identify your issue and a solution. Since receiving the same error message as yourself I was able to identify my problem was directly related to my bandwidth at both locations (not great at either). By selecting a lower display resolution (QTR 720p) I had a much more consistent stream. Something I originally believed to be firewall related ended up just being a bandwidth issue. Let me know how it turns out for you...and be on the lookout for a few guides I'll be posting regarding using the HD-720 creatively in conjunction with your console.
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Thanvar,
Please email into support@spawnlabs.com with your email address and phone number. I'd like to setup a time to call you about your issue and check some settings with you directly over the phone so we can attempt to expedite getting you up and running.
We'll standby for your email.
~The Spawn Labs Support Team -
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I’m
unsure
Jonathan I've sent the email last week and I haven't got any feedback. Email me when you get the chance!
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EMPLOYEE
I’m
confident
Thanvar,
Sorry for the delay in replying to you. I've just sent an email with target times for me to setup to call you tomorrow to work on your issue. Go ahead and reply when you get the time. I will block out that time frame of my day so pick whichever works best for you.
~The Spawn Labs Support Team -
CHAMP
